If it does not, then verify that it is plugged into a working outlet and any power switches are turned to the ON position. Verify the Brother machine is powered on and there are no errors If the machine’s display hereinafter called LCD is blank, then the Brother machine is not powered on or is in sleep mode. Contact Us Product Registration. If you are unable to power on the machine, then this solution does not apply. Follow the steps below to resolve the issue: I can print but cannot scan via network. Go to the Manuals section.
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If you need further assistance, please contact Brother customer service: If it does not, then verify that it is plugged into a working outlet and any power switches are turned to the ON position. How does the information on this page help you? In this case, Brother recommends you either disable the Firewall on your computer whenever you need to network scan using the scan key or leave the Firewall enabled and adjust the Firewall settings.
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MFCCW | Others | Brother Solutions Center
If you are using a firewall other than Windows Firewall or Windows Firewall is off, you scannfr receive a message warning you that the firewall could block network communication. Very helpful Helpful Not helpful. To use the network scanning feature, you need to configure your Brother machine in the peer-to-peer network environment. Go to the Manuals section. For Windows It’s possible that the network setting for the scanner driver is incorrect.
If you can not print the test page, refer to “I cannot print from my computer via scanher. When finished, make sure to turn the firewall on again.
Scan a network in seconds
If an IP Address conflict occurs, please consult a network administrator to get a correct IP address. Illustrations shown below are from a representative 8855cw and operating system, and may differ from your Brother machine and operating system.
Contact Us Product Registration. In a network shared environment, the scanning feature works from a server PC, but does not work from client PCs. Please note this form is used for feedback only. If you are unable to power on the machine, then this solution does not apply. Obtain the machine’s Boot Method setting using the Network Configuration report you printed earlier. If you still have trouble with your network connection, add UDP port and See the instructions provided with your firewall software for information on how to add the following network ports: The installation instructions are available on the download page.
If the scanner icon of your Brother machine does not exist there, you need to install the scanner driver. See the instructions provided with your firewall software for information on how to add the following network ports:. Brother will not take any responsibility for any consequences of disabling the firewall. It’s possible that the network setting for the scanner driver is incorrect.
FAQs & Troubleshooting
Troubleshoot this hardware issue. Disable the Firewall on your computer and try the network scanning again. Follow the steps below to resolve the issue: If a Firewall on your computer is active, it may be rejecting the necessary network scanned needed for the network scanning software to operate properly.
If you receive firewall-related notifications, we recommend temporarily changing the security settings on your computer to establish the connection. Open scanner list and check the scanner icon of your Brother machine exists there.
Verify the Brother machine is powered on and there are no errors If the machine’s display hereinafter called LCD is blank, then the Brother machine is not powered on or is in sleep mode. For network scanning, add UDP port If the feature works properly after disabling the Firewall, this means the Firewall on your computer is rejecting the necessary network connection.
Press a button on the machine to see if it wakes from sleep mode.