The scanner is just pooched. My is 5 years old and has only printed copies over this period. Thanks for the info all. Please sign in to comment. I analyzed it and figured I could do it with just removing the side panels and 4 screws holding the back end down.

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Select your operating system and version. Thanks for the tips guys! Download list – Download multiple files at once View, edit and download your entire list of software and drivers here. I had the same problem with the scanner asembly not being able to park itself. Pull right cover out from back while releasing clip on bottom of cover, pull cover towards the back and remove.

Thinking I had nothing to lose by giving this a chance first, I am glad I did! In HP’s defense I have to say I’ve loved this printer for many years trouble free. Please enter a valid email address. Your theory is wrong.

So I tried that. See your browser’s documentation for specific instructions. On the inside rear of that you will see a small thin belt.

HP – How to Clean Scanner Mirrors | FixYourOwnPrinter

So far its working like a charm When the buildup gets to level that blocks to much light you get the error. I do not know but I want to post to this thread to tell people like yourself do not take the scanner assembly apart.


Being French, female and not used to do repair work, I first had not understood that the belt is the small thing on the side, not the big white one in the middle.

And that’s imposseble, because off the error. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

Has anyone had this problem and been able to fix it? If a full can tilts just a little it is very easy to blast the mirrors with some of the liquid from the canned gp3330.

I would turn off the scamner, unplug any usb or network cables attached and then restart. Stephen, great idea and it’s easy. Using needle nose pliers gently but firmly grab the belt.

I now wat the mirror site is. And the only way to get to them is to take it apart But not to worrry since it is not as hard as some may think.

I noticed that when I walked the scanner out from the right and then went back and forth across the glass with a soft cloth the brightness of the bulb increased and I had more luck in having the unit find its home spot.


Open download list Best thing about this new service is scnaner you are never placed on hold and get to talk to real repairmen in the US. This kind of help is not provided by the big guys. I found many, some which did not work, hp3303 that requires major dis-assembly, which made me quite nervous. Then open it to the right and remove it from the right slots.

Scqnner one screw was all it took, to get off the small glass on the left.

HP3330 – How to Clean Scanner Mirrors

I now have a better device with no issues – Hooray! I had been fretting this problem for quite some time. Also, comments on forums tend to be negative because you either have a dcanner with the printer or you don’t in which case you don’t go to the forum. This page requires Javascript.